Mega Casinos Terms & Conditions — A Complete Guide to Using the Platform

1 General Terms & Conditions

Mega Casinos is an internationally licensed online gaming platform. By using this platform, you are deemed to have accepted the following general terms:

• You are using this platform voluntarily and with full awareness.
• All information you provide is truthful, accurate, and up to date.
• You do not reside in a jurisdiction where online gaming is prohibited by law.
• You will be notified by email of any changes to these Terms & Conditions.
• Mega Casinos reserves the right to update these Terms & Conditions at any time.

2 Account Registration & Verification

Accurate information is required when creating an account at Mega Casinos. During registration, you will need to provide your full name, date of birth, address, and phone number. This information will be used for KYC verification at a later stage.

• Each individual may create only one account per mobile number.
• Your account must be verified using a national ID card or passport within 30 days of registration.
• Withdrawal options will be restricted if verification is not completed.
• Keeping your account password secure is your own responsibility. Mega Casinos is not liable for any unauthorized activity on your account.
• No one may operate an account on behalf of another person.

3 Age Verification & Minor Protection

You must be at least 18 years old to play on Mega Casinos. This is not a formality — it is part of our commitment to protecting minors.

• The date of birth provided at registration will be subject to verification.
• If a member opens an account using a false age, the account will be closed immediately and all deposited funds will be forfeited.
• Mega Casinos reserves the right to temporarily suspend any account if there is reason to suspect it is being accessed by a minor.
• If minors are present in your household, it is your responsibility as a guardian to keep your account secure.

4 Deposit & Withdrawal Policy

Mega Casinos supports a range of mobile banking services including bKash, Nagad, Rocket, and Upay. The following rules apply to all deposits and withdrawals:

• The minimum deposit amount is ৳100 and the minimum withdrawal is ৳500.
• Deposits are generally credited to your account instantly.
• KYC must be completed prior to withdrawal. Withdrawals from verified accounts are typically processed within 5–30 minutes.
• Withdrawals must be made using the same payment method that was used for the deposit.
• The daily withdrawal limit is ৳1,00,000. A separate limit applies for VIP members.
• In accordance with our anti-money laundering policy, additional verification may be required for any unusual transactions.

5 Bonus & Promotion Terms

Mega Casinos offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

• The welcome bonus can only be claimed once. Any attempt to claim it through multiple accounts will result in all associated accounts being suspended.
• Before withdrawing bonus funds, you must meet the specified wagering requirements (typically 5x to 30x).
• The time limit to complete wagering requirements is generally between 7 and 30 days.
• Some games contribute fully toward wagering requirements, while others contribute only partially. This is clearly stated in the details of each bonus.
• Cashback bonuses generally carry no wagering requirements.
• Violating bonus terms may result in the forfeiture of the bonus and any associated winnings.

6 Prohibited Activities

The following activities are strictly prohibited on the Mega Casinos platform and will result in permanent account closure:

• Creating multiple accounts to claim bonuses or rewards.
• Using bots, automated software, or artificial intelligence to play games.
• Exploiting any bug or vulnerability in a game. If you encounter one, please notify us immediately.
• Attempting to gain unauthorized access to another member's account.
• Money laundering or the use of illegal funds.
• Coordinated betting against the platform (Arbitrage Betting).
• Harassing other members or engaging in inappropriate conduct.

7 Account Closure & Suspension

Mega Casinos may temporarily suspend or permanently close an account under the following circumstances:

• Where evidence of a terms violation is found.
• Registering with false information.
• Where KYC is not completed within the required timeframe.
• Where a member has submitted a self-exclusion request.
• Where there has been no account activity for an extended period (12 months of inactivity).

Members may close their account at any time. It is advisable to withdraw any available balance before submitting a closure request.

8 Limitation of Liability

Mega Casinos strives to maintain the highest service standards; however, our liability is limited in the following areas:

• If a game is interrupted due to a technical error or server outage.
• Where a game session could not be completed due to loss of internet connection.
• Delays or errors caused by third-party payment gateways.
• Where account security is compromised due to the member's own negligence.

9 Privacy & Data Protection

Mega Casinos takes the privacy of its members' personal information very seriously. For full details on how we collect, use, and store your data, please refer to our Privacy Policy page Available.

• Your personal information is never sold.
• Your information is not shared with third parties except where required by law.
• All data is stored with SSL encryption.
• Members may request the deletion of their data, though certain information may be retained for legal compliance purposes.

10 Dispute Resolution

If you have a dispute, please contact our customer support team first. Most issues are resolved within 48 hours.

• If you are not satisfied with a customer service decision, you may appeal to senior management.
• In the event of a dispute over game outcomes, server logs will be treated as the definitive evidence.
• In the event of a financial dispute, all transaction records will be reviewed and verified.
• Account activity may be restricted while a dispute is being resolved.

11 Policy on Changes to Terms & Conditions

Mega Casinos reserves the right to update these Terms & Conditions at any time. In the event of changes:

• A notification of any changes will be sent to your registered email address.
• At least 7 days' notice will be given before any changes take effect.
• Members who do not agree to the updated terms will have the option to close their account.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

12 Contact & Support

If you have any questions about these Terms & Conditions or need clarification on any point, please reach out to our customer support team. We're always happy to help.

• Email: support@megacasinos.im
• Live Chat: Available directly on the platform, 24/7
• For general inquiries: FAQ Page View